Terms & Conditions

Welcome to Faidagram.

These Terms and Conditions ("Terms") govern your access to and use of the Faidagram website, its services, affiliate programme, and any related products, features, or content made available by Faidagram.

By accessing, browsing, placing an order through, or otherwise using Faidagram, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms and all applicable laws and regulations.

If you do not agree with these Terms, you must discontinue use of the platform immediately.

These Terms constitute a legally binding agreement between you ("User", "Customer", or "Affiliate") and Faidagram.

For the purpose of these Terms, the following definitions shall apply unless the context requires otherwise.

Faidagram is a Kenyan digital technology platform specialising in social media marketing services and affiliate-based digital commerce.

The platform enables customers to purchase selected digital marketing services directly without creating a customer account.

In addition to customer services, Faidagram operates an Affiliate Programme that enables approved Affiliates to refer customers and earn commissions in accordance with these Terms.

Faidagram currently operates from the Republic of Kenya and primarily supports transactions through M-Pesa. As the business expands into additional countries and territories, payment options, service availability, and regional requirements may change.

By accessing or using Faidagram in any manner, you confirm that:

• You have read these Terms in full.
• You understand your rights and obligations.
• You agree to comply with these Terms.
• You agree to comply with all applicable laws and regulations.
• You accept any additional policies referenced within these Terms.

Your continued use of Faidagram after updates to these Terms constitutes acceptance of the revised Terms.

These Terms apply to every interaction with Faidagram, including but not limited to:

• Browsing the website.
• Purchasing services.
• Communicating with customer support.
• Participating in promotions.
• Using the Affiliate Programme.
• Requesting commission withdrawals.
• Accessing any future products or services offered by Faidagram unless separate terms expressly apply.

Faidagram reserves the right to amend, update, modify, or replace these Terms at any time to reflect changes in law, technology, business operations, security requirements, or service offerings.

Updated Terms become effective immediately upon publication unless otherwise specified. Users are encouraged to review these Terms periodically.

By using Faidagram, you represent and warrant that:

• You possess the legal capacity to enter into a binding agreement under the laws applicable to you.
• The information you provide during purchases or affiliate registration is accurate and complete.
• You will not use the platform for any unlawful or fraudulent purpose.
• Your use of Faidagram will comply with these Terms and all applicable laws.

Faidagram provides digital marketing and promotional services intended to assist customers in enhancing their online visibility and digital presence.

Faidagram may introduce, modify, suspend, or discontinue services without prior notice where necessary for operational, legal, commercial, or technical reasons.

By using Faidagram, you consent to receive communications electronically, including order confirmations, payment notifications, affiliate updates, service announcements, and security notices.

Electronic communications shall satisfy any legal requirement that communications be made in writing.

These Terms, together with any policies expressly incorporated by reference, constitute the complete agreement between you and Faidagram concerning the use of the platform.

They supersede all previous discussions, understandings, representations, or agreements relating to the same subject matter, whether oral or written.

Faidagram allows customers to purchase services without creating a customer account.

By placing an order, the customer confirms that all information submitted is true, accurate, and complete.

Faidagram shall not be responsible for delays, failed deliveries, or unsuccessful orders resulting from inaccurate, incomplete, outdated, or misleading information supplied by the customer.

Orders may only be placed through Faidagram's official website or any other authorised sales channels designated by Faidagram.

When placing an order, customers agree to:

• Select the appropriate service.
• Provide accurate order details.
• Review all information before submitting payment.
• Ensure they are authorised to use the social media account or digital asset associated with the order.
• Comply with all platform-specific requirements communicated before purchase.

Faidagram reserves the right to verify, reject, suspend, or cancel any order where necessary.

An order shall be considered accepted only after:

• Successful payment has been received and confirmed.
• Required order information has been validated.
• The requested service is available for processing.

Faidagram reserves the right to decline any order for reasons including but not limited to:

• Incorrect order information.
• Duplicate submissions.
• Technical issues.
• Pricing errors.
• Suspected fraud.
• Violation of these Terms.
• Unavailability of the requested service.

Customers are responsible for:

• Providing accurate usernames, links, and other required information.
• Ensuring the relevant social media account or digital asset is publicly accessible where required for service delivery.
• Maintaining access to their own accounts.
• Reviewing service descriptions before purchase.
• Ensuring they understand the intended purpose and limitations of the selected service.

All services offered by Faidagram are subject to availability.

Certain services may become temporarily or permanently unavailable due to:

• Changes by third-party platforms.
• Technical maintenance.
• Capacity limitations.
• Provider restrictions.
• Regulatory requirements.
• Security concerns.

Processing times displayed on the website are estimates only and should not be interpreted as guaranteed delivery deadlines.

Actual processing times may vary depending on:

• Order volume.
• Service demand.
• Third-party platform conditions.
• Technical issues.
• System maintenance.
• Public holidays.
• External service providers.

Faidagram will use commercially reasonable efforts to deliver purchased services in accordance with the selected package. Delivery may occur immediately, progressively over time, or in multiple stages, depending on the nature of the purchased service.

Delivery schedules remain estimates only.

Delivery delays may occur for reasons beyond Faidagram's control, including social media platform updates, API or provider disruptions, internet outages, high order volumes, government restrictions, and technical maintenance.

Delivery delays shall not automatically constitute a breach of these Terms. Faidagram will make reasonable efforts to minimise disruptions whenever possible.

Where appropriate, Faidagram may complete the remaining balance later, replace the affected service, issue a partial refund, offer store credit, or provide another reasonable resolution. The appropriate remedy shall be determined by Faidagram based on the specific circumstances.

An order may fail due to factors including but not limited to:

• Invalid usernames.
• Deleted accounts.
• Private profiles where public access is required.
• Incorrect links.
• Platform restrictions.
• Customer modifications made during processing.
• Technical failures beyond Faidagram's control.

Once processing has begun, customers may not be able to change usernames, replace links, modify quantities, switch services, or cancel the order.

Requests for modifications will be considered on a case-by-case basis but cannot be guaranteed.

Where a purchased service includes a refill guarantee, the applicable refill period shall be specified within the service description. Refills are not available for services that do not expressly include refill coverage.

Customers may request cancellation of an order before processing begins. Once processing has commenced, cancellation may no longer be possible.

Orders that have already been completed or substantially delivered are not eligible for cancellation.

All prices displayed on Faidagram are subject to change without prior notice.

Price adjustments shall not affect orders that have already been successfully paid and accepted. Faidagram reserves the right to correct pricing errors at any time.

Faidagram currently accepts payments primarily through M-Pesa and any other payment methods expressly published on the official website.

Orders will not enter processing until payment has been successfully confirmed.

Customers are responsible for ensuring:

• The correct payment amount is sent.
• The correct payment reference is used where applicable.
• Payment is made using authorised payment methods.

Customers who accidentally make duplicate payments should notify Faidagram as soon as reasonably possible. Where verified, Faidagram may refund the duplicate payment, apply the excess to another order, or credit it toward a future purchase.

Unless expressly stated otherwise, customers are responsible for any taxes, levies, transaction fees, mobile money charges, or other governmental charges associated with their purchase.

Payment confirmation is subject to successful verification by Faidagram's payment systems. Customers should retain payment receipts and transaction confirmations until their order has been completed.